Frequently Asked Questions

Website Related FAQ’s

Who should use Surf Creative?

We work mostly with small businesses and entrepreneurs looking to set up a new affordable and professional website that can rank and more specifically outrank their competition on Google.

You might want to use Surf Creative if you: 


  • Need a new Website
  • Want professional grade developers to build it
  • Want to have everything in one place
  • Need SEO and a hosted Website in one package
  • Need to speed your site up
How does it work?

When you have chosen a package that suits your needs you can proceed to sign up by following the appropriate links, then you will be contacted by one of our professional team members for a free consultation, they will be able to guide you through the process. If you have questions before signing up then don’t hesitate to get in touch we are here to help you.

Do the monthly packages include hosting?

Yes! Our monthly packages include host all of our package sites so you don’t have to worry about extra costs. We use high end servers that are optimised for speed and security.

If there is a server problem, we will get it fixed for you as part of the package so no headaches on your end.

Can I host the site my self?

If you are using one of our monthly packages then we will host the website. Our services are structured in a way that we can be highly efficient if things go wrong, this translates into value for you. If the sites were hosted in random places all over the place it would add considerable time onto our maintaince allowance and it simply wouldn’t be feasable to offer such great prices to you in that case.

Your site will be hosted on a high level server so there is nothing to worry about.


Do I need to buy a domain name?

Yes, you will need to own a domain name in order to secure your brand online. We can help you to point your domain name to your new website when the time comes.

If you need help setting up a domain name then feel free to reach out to our support team who would be happy to help you.

Do you offer bespoke web builds?

Absolutely. We have some incredibly talented developers that can make fully custom built websites with your desired specifications. You will need to contact us to discuss this though as it wouldn’t be included in one of our monthly packages.

Will you design my site?

The packages include a pre-designed template that will be decided with you.

These templates are a great starting point to tweak designs to your needs. If you choose the Ultimate package then you will be assigned a designer to help you with your site design, there will be a more in depth design phase than the other packages. The other packages come with minor design edits from the originl chosen template.

Can I cancel anytime?

We hope you will be satisfied with our service but if you want to leave us then you can cancel your subscription after the agreed period ends. If you cancel before this then your site will be taken offline and any services will be stopped.

After the initial period ends you are welcome to keep the package rolling on per month or you might want to just pay for hosting and maintenance? Contact us for this.  

SEO Related FAQ’s

What is SEO?

SEO stands for search engine optimisation. It covers the strategies and methods for getting a website to rank as high as possible in a search engine for a specific keyword or keyphrase.

What are keywords? Why are they important?

SEO keywords are ideas and topics in the form of words and phrases that users input into search engines to find the content they are looking for.

SEO Keywords are important for website content as it is the linchpin that allows search engines such as Google to find your content when a user searches for it. 

Some keywords and phrases are highly competitive due to the large amount of searches for them, some are not competitive as they are not as popular. Somewhere in the middle is a sweet spot, for most small businesses this is the place to look for popular and reasonably competitive keywords. Keyword research is important to find the most effective keywords for your content.

What are the benefits of SEO?

The benefits of SEO are substantial for an online business. Ranking high in search engines improves your businesses credibility and brand awareness. If done well it can increase traffic and leads who land on your web pages this can indirectly result in higher sales and profits.

The process of SEO can also improve user experience making your customers happier and more likely to continue using your services.

SEO can put you ahead of your compettion and can be used as a long term marketing strategy.

When I sign up, how does it work?

Sign up to your chosen package. Once payment is confirmed you will receive a free consultation from one of our SEO experts. You will work with a professional to devise your bespoke SEO strategy that will be implemented as soon as possible. A minimum of 6 months is required to analyse the results properly.

Monthly SEO reports will be available each month so progress can be tracked.

What are backlinks?

Backlinks is the term given for when other websites have a link to your website.

Search engines such as Google use the quantity and more specifically the quality of backlinks to your website to decide where to rank you. The more backlinks your have and the higher quality ones you have, the higher you will rank.

In fact research by Moz indicates that the quantity and quality of a sites backlinks is the number one determining factor in how high a website will rank on Google.

What is on-page SEO

On-page SEO refers to the optimisation of the content on the pages of your website. Including the html, images, videos and anything that renders on the page. 

An example of common elements that would be considered “on-page” are the header tags and the meta descriptions.

On-page SEO is an essential part of the SEO process and if done properly will definitely help your website to rank higher. 

How do I know if the SEO is working?

We will work with you to provide you with monthly SEO reports with statistics so we can easily see what is working and what isn’t. We will work with you each month so we are constantly improving our strategy and ensuring optimum results.


What happens after the initial 6 months period?

After six months we will have clear results that will indicate what has worked and what hasn’t worked. You will surely be ranking higher for some of the keywords and keyphrases we have targeted but it’s at this point that it is time to modify the SEO strategy for the next phase.

The analytical SEO data will be reported to you so you can see whats working for you and decide whether you want to sign up for another six month period and continue to improve.

What are the benefits of the ultimate SEO package?

Our ultimate SEO package is for clients who take their businesses very seriously and are willing to invest the extra money for additional SEO implementation. 

The ultimate SEO package is slightly more expensive than the professional SEO package and this allows us the budget to invest time into implementing advanced SEO techniques that will give you a further edge to your competition.

What kind of support do I get?

We will be here to offer you support during standard UK working hours. Remember we are working with you to get your site as high as we can in the search engines. We want you to beat your competition and we will do what we can to make that happen!

Site Speed Related Questions

Why is my website slow?

A website can load slowly for many reasons but some of the main culprits are too many large images, poorly embedded videos and too many front end plugins. Not to mention needless CSS and Javascript. 

We will tackle all the main culprits for you and dramatically improve your sites speed. If you opt for the Super Sonic package we will guarentee you a grade A score on the most popular page speed tests or your money back.

Can I use this for my existing websites?

Yes, as long as you are using WordPress to power your website then you can use our speed service. You don’t have to have one of Surf Creatives web packages.

If you are using one of our web packages then you can use our speed service.

When I sign up, how does it work?

We will run tests using existing speed and performance tools such as GTMetrix, Google Audit, and Pingdom. The results will show what areas need work.

We will then login to your website and begin addressing these issues. We may have to access the FTP/Hosting but this will be no problem is you are using one of the Surf Creative website packages.

If you are using the service for a website hosted elsewhere then our website speed performance team will need your login details, don’t worry they will be secure.

How will you make my site faster?

We will run speed and performance tests on your website. Using the results we will determine what actions will need to be taken. We will then run through the list fixing each issue. On the Sonic Boom package we will tackle as many of the main issues as possible. The Super Sonic package will allow us more time to work on some of the more tricky issues.

We will analyse some of the plugins you are using and flag any that are problematic and offer suggestions that will improve the speed of your score.

How long does it take to make my website fast?

The Sonic Boom Package will give our speed and performance experts a set amount of time to solve as many issues as possible. Once completed you will have a faster and better performing site, there may still be some issues but you will notice the difference immedietly.

The Super Sonic Package is designed for ongoing speed and performance optimisation, this give our team more time to address some of the more complex issues and test multiple pages over time. This will ultimately result in better results than the Sonic Boom Package.

If I have a problem with speed can I contact you anytime?

We are here to help you to get your website to load as fast as possible. Our team will be happy to answer your questions, during standard U.K. office hours. 

If someone else works on my site will it affect the site speed?

If another developer adds plugins or content to your site there is a chance that the site will slow down. 

We can only work with what we have and cannot accept responsibilty for other developers working on your site.

We recommend using one of our Website Packages that way our dev team and our speed team can work together to ensure reliable and optimum results. 

Get the Support you Need

Our support team is here to help you.
They will help get you set up and answer any questions you may have about your website, SEO or site speed packages.